At Hajj Electronics, we want to make sure your shopping experience is simple and convenient. This Shipping Policy explains how we process and deliver orders, the fees involved, and payment options such as Cash on Delivery (COD).

 

1. Order Processing

• Orders are processed once payment is confirmed or COD is selected at checkout.
• Processing typically takes 1–2 business days.
• Orders placed on weekends or public holidays are processed the next business day.

 

2. Delivery Coverage

• We currently deliver across Lebanon.
• For international deliveries, please contact our team before placing an order.

 

3. Delivery Timeframes

• Standard delivery takes 2–5 business days within Lebanon, depending on location.
• Remote or hard-to-reach areas may take longer.
• Peak seasons or promotions may result in slight delays.

 

4. Shipping Fees

• Shipping fees are calculated at checkout based on your delivery address and order size.
• From time to time, we may offer free delivery promotions.

 

5. Payment Options

We offer flexible and secure payment methods:

• Online Payments: via credit/debit card or other available gateways.
• Cash on Delivery (COD): pay in cash directly to the courier when your order arrives.
  • COD may not be available in all areas or for very high-value orders.
  • Additional COD handling fees may apply and will be displayed at checkout.

 

6. Order Tracking

• Once your order is shipped, you’ll receive a confirmation email or SMS with tracking details (where available).
• You can track shipments through our courier partner or by contacting customer service.

 

7. Delivery Attempts

• Couriers will attempt delivery to the shipping address provided.
• If you’re unavailable, they may contact you to reschedule.
• Multiple failed delivery attempts may result in extra charges.

 

8. Risk of Loss or Damage

• Responsibility for your order passes to you once the package is delivered.
• If your package is damaged, please notify us within 24 hours of delivery.

 

9. Incorrect Address

• Ensure that your shipping address is accurate before placing an order.
• Hajj Electronics is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

 

10. International Shipping (Optional)

• International customers may be subject to customs duties, taxes, or import fees. These costs are the responsibility of the customer.
• Delivery times depend on the destination country and customs processing.

 

11. Contact Us

For shipping or COD-related questions, please contact:

Hajj Electronics
📍 Sin El Fil Saydeh Street | Chaoul Center
📧 Email: [email protected]
📞 Phone: +961 76 457 857