At Hajj Electronics (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit hajjelectronics.com (the “Site”) or interact with our services (together, the “Services”).

By using our Services, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of the Site.

 

1. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in technology, business practices, or legal requirements. Any updates will be posted on this page with the “Effective Date” updated accordingly.

 

2. What Information We Collect

a. Information You Provide

When you interact with our Site or Services, we may collect details such as:

• Personal details: your name, email, phone number, billing and shipping addresses.
• Account details: username, password, and security settings.
• Transaction details: payment confirmations, purchase history, and order preferences.
• Support requests: any information you provide when contacting customer service.
• Preferences: items saved to your cart, wishlists, or loyalty programs.

b. Information Collected Automatically

When you browse the Site, we may automatically collect data including:

• IP address, browser type, and device identifiers.
• Pages visited, products viewed, and time spent on the Site.
• Location information inferred from IP addresses.
• Technical data through cookies, pixels, and similar tools.

c. Information from Third Parties

We may receive information about you from:

• Payment processors to confirm and process payments.
• Shipping partners to deliver orders.
• Advertising or analytics providers to help us improve the Site and personalize your experience.

 

3. How We Use Your Information

We process personal information for the following purposes:

• Order fulfillment: processing payments, shipping products, managing returns.
• Account management: creating and maintaining user accounts.
• Customer support: responding to inquiries and resolving issues.
• Marketing: sending promotional emails, offers, and personalized ads (where permitted).
• Security: monitoring activity to detect fraud or misuse.
• Improvement: analyzing trends to enhance our products, services, and user experience.

 

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and shopping cart.
• Track site performance and usage analytics.
• Deliver tailored advertisements.

Most browsers accept cookies by default, but you can adjust your settings to block or delete them. Please note that disabling cookies may limit certain Site functionalities.

 

5. Sharing of Information

We may share personal information in limited cases, including:

• With service providers (e.g., IT support, logistics, analytics).
• With business partners for marketing or promotions.
• Within our corporate group or affiliates.
• To comply with laws or respond to lawful requests.
• In the event of a business transfer, such as a merger or sale.

We do not sell personal information to third parties.

 

6. User Content

If you leave product reviews or submit public content on our Site, that information may be visible to other users. Please only share information you are comfortable making public.

 

7. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites. We encourage you to review their privacy policies before providing any personal information.

 

8. Children’s Privacy

Our Services are not designed for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has shared personal data with us, please contact us so we can remove it.

 

9. Security of Information

We use reasonable technical and organizational measures to safeguard your data. However, no system is fully secure, and we cannot guarantee complete protection. You are responsible for keeping your account credentials confidential.

 

10. Data Retention

We keep personal information for as long as necessary to:

• Provide Services and fulfill orders.
• Comply with legal obligations.
• Resolve disputes or enforce agreements.

When no longer needed, your data will be securely deleted or anonymized.

 

11. Your Rights

Depending on your location, you may have rights such as:

• Access: request a copy of the data we hold about you.
• Correction: update inaccurate information.
• Deletion: request erasure of your personal data.
• Restriction: limit how we process your data.
• Portability: receive your information in a transferable format.
• Opt-out: unsubscribe from marketing communications at any time.

To exercise these rights, please contact us (see details below).

 

12. International Users

If you access the Site from outside Lebanon, please note your information may be transferred and processed in countries with different data protection laws. We take steps to ensure adequate protection in such cases.

 

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, you may contact us:

Hajj Electronics
📍 Sin El Fil Saydeh Street | Chaoul Center
📧 Email: [email protected]
📞 Phone: +961 76 457 857